Terms & Conditions

Dextress Hair

Please take some time to read the following conditions applicable to the use and enjoyment of products and services provided on the site.

The following terms and conditions, along with site policies such as the Privacy Policy and other customer service policies, govern the use of Dextress Hair and constitute the entire agreement between the contracting parties. By browsing the site or placing an order, you agree to be bound by the conditions listed below as amended from time to time.


If there is any uncertainty with the terms and conditions above, please contact Dextress Hair before the completion of any purchase.

Applicable Law 

Dextress Hair is owned and operated in Queensland, Australia. All purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of Queensland. By using this site, you submit to the jurisdiction of the courts of Queensland and Australia and agree that any legal action will only be commenced in these forums.

Capacity to Purchase

Orders can only be placed with Dextress Hair by persons with capacity to contract, who are over the age of either 18 or 21 as legislated in your state of residence.


Review of Terms

These terms and conditions are subject to change from time to time without notice. Past terms and conditions can be accessed on request by written notice to Dextress Hair. Contact details can be found here. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.


Confirmation of Order

All orders placed are an offer of purchase and are subject to acceptance by Dextress Hair. If an order is not accepted a full refund will occur at the earliest possible convenience. Dextress Hair reserves the right to refuse an offer for any reason.



Dextress Hair is under no obligation to ship any goods ordered until payment for those goods has been received. In the case of payment by cheque, this would mean the clearing of funds represented by the cheque. In the event of the requested goods being unavailable Dextress Hair may cancel the transaction and effect a full refund.


Purpose of Goods

Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions as to use can be directed to Dextress Hair via their contact details.


Advice & information  

The advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage arising from its use.


Conclusion of Transaction

The agreement for sale is concluded only when goods are handled over to the designated carrier.



Dextress Hair ships using standard Australia Post Shipping for a flat rate of $10.95. We ship to Australian addresses only. We do not ship internationally. Delivery times vary between 1 to 15 days. Please note this is business days and does not include weekends or Public Holidays. Please ensure that all your contact details are correct before placing your order. Once sent we have no way of tracking or finding your item if you make a mistake. We are unable to provide Express Post & Tracking upon request.



Sometimes we change our minds, and that is fine. If you like to return a product firstly contact us or and request a returns form. Then send your products back in resaleable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with an exchange or salon credit (postage not included). Returned items must be received by us in the same condition as you received them, so please pack up any returned items carefully to ensure that they arrive safely and we are able to complete a return for you.


To return an item you please print and complete a returns form. Please contact us to request one. Returns will not be accepted without a returns form. No returns on sale items or except as required by law.


Refunds, credits, and returns will only be processed and dispatched once the originally purchased goods have been received in salon along with a Returns Form.

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